Shipping & Returns
Subject to product availability, orders are usually processed and dispatched the day after your order is received and payment confirmed and validated by our Accounts department, and at the latest within 3 working days from the day following order validation.
We advise that you include your telephone number in your customer account details so that we can contact you in the event of problems.
N.B.: Please don't forget to specify your door access code and the floor on which you live, as applicable, so that our agent can find you easily. (Insert these details in your account's additional address field).
We don't send orders poste restante, and we don't deliver to hotels, campsites, military bases or P.O. box numbers.
You can track your parcel free of charge using the tracking code which we will e-mail to you.
| DELIVERY ZONE | DELIVERY METHOD | GUIDELINE DELIVERY DATES | TARIFFS | OFFER |
| France métropolitaine (Corse and Monaco included) + Germany |
Collissimo expert | 2 - 5 days | € 6.40 | Free for orders over €54 |
| DOM |
Collissimo expert International | 4 - 8 days | € 16.00 | Free for orders over €299 |
| TOM |
Collissimo expert International | 4 - 8 days | € 50 | - |
| Belgium, Netherlands, Luxembourg |
Collissimo expert International | 8 - 12 days | € 11.00 | Free for orders over €199 |
| Unighted Kingdom, Italia, Spain | Collissimo expert International | 8 - 12 days | € 13.90 | Free for orders over €199 |
| Austria, Denmark, Ireland, Portugal | Collissimo expert International | 8 - 12 days | € 14.90 | Free for orders over €249 |
| Norway, Iceland, Switzerland | Collissimo expert International | 8 - 12 days | € 19.00 | Free for orders over €249 |
| Finland, Czech Republic, Greece, Hungari, Poland, Malta, Estonia, Lithuania, Slovakia, Slovenia, Bulgaria, Roumania | Collissimo expert International | 8 - 12 days | € 31.50 | Free for orders over €299 |
| Maghreb | Collissimo expert International | 8 - 12 jours | € 21.50 | Free for orders over €249 |
| Canada, Africa and Middle-East | Collissimo expert International | 8 - 12 jours | € 35.00 | Free for orders over €249 |
| America except the USA and Asia and Océanie | Collissimo expert International | 8 - 12 jours | € 70.00 | - |
Other destination, please contact us.
